Search
Thank you for shopping with us. We strive to ensure your satisfaction with your purchase process. If you have any concerns or issues regarding your order, please read the following refund and return policy outlined below.
Eligibility for Refund
1. Damaged or Defective Items:
If you have received a damaged or defective item, please contact us within [14] days of receiving the product. We will require evidence of the damage or defect, such as clear photos or videos, and a detailed description of the issue. Once the evidence is reviewed, we will determine if you are eligible for a refund.
2. Incorrect Items:
If you have received a different item than what you ordered, please notify us within [14] days of receiving the product. We may request supporting evidence, such as photos or a description of the incorrect item. After verification, we will arrange for the correct item to be shipped to you or provide a refund.
Return Process
1. Authorization:
Before returning any items, you must obtain authorization from our customer service team. Please contact us to initiate the return process. We will provide you with instructions on how to proceed.
2. Item Condition:
Returned items must be in their original condition, unused, and in the original packaging. Items that show signs of use, damage, or alteration may not qualify for a refund.
3. Shipping Costs:
Unless the return is a result of an error on our part (such as damaged, defective, or incorrect item), you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item.
Refund Process
4. Inspection:
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
5. Refund Options:
If your return is approved, we will initiate the refund process using the original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.
